Shipping
I'D LIKE TO CHANGE MY SHIPPING ADDRESS, CAN I DO THAT? +
You can request an address change before your order has been processed for shipping. Please contact our support team immediately at hello@kpopmerch.com with your order number and updated address.
MY TRACKING NUMBER HAS NO SHIPPING UPDATES, WHERE IS MY PACKAGE? +
Tracking updates may take 24–48 hours to appear after the shipping label is created. If there are no updates for more than 5 business days, please reach out to customer service.
MY SHIPPING SAYS "DELIVERED", BUT I HAVE NOT RECEIVED THE PACKAGE. WHAT HAPPENED? +
Sometimes carriers mark packages as delivered 1–2 days prior to actual drop-off. Please check with neighbors, building reception, or your local postal branch before contacting us.
ORDER
I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER. WHAT WENT WRONG? +
Please check your spam or promotions folder. Ensure the email address entered during checkout was accurate. You can also log in to your account to view order status.
HOW CAN I CANCEL MY ORDER? +
Orders can be cancelled before shipment processing begins by contacting customer support with your order number. Once shipped, orders cannot be cancelled.
MORE INFO
ARE ALL PRODUCTS 100% OFFICIAL & COUNTED ON HANTEO / CIRCLE CHARTS? +
Yes! 100% of albums sold on KPOPMERCH are official items directly from South Korea and strictly count toward HANTEO and CIRCLE charts.
HOW DO I TRACK MY INTERNATIONAL SHIPMENT? +
Once dispatched, you will receive a tracking code via email leading to FedEx, DHL, or Korea Post tracking portals.